Terms of Use
Terms of Use
Terms of Use
These terms of use outline the rules and obligations for engaging the services of Star Lite Facilities Management Ltd (SLFM), a facilities management company operating in the United Kingdom. By engaging our services, you acknowledge and agree to comply with these terms.
1. Services Provided
1.1. SLFM provides professional facilities management services, including but not limited to:
- Security Services (Manned Guarding, Mobile Patrols, and Dog Handling)
- CCTV Monitoring and Void Property Protection
- Fire Marshal Services
- Cleaning Services
1.2. Services are customised to meet the specific needs of our clients across the UK. Further details regarding our offerings can be found on the Services page of our website
2. Client Obligations
2.1. The client is required to provide:
- Accurate and complete details regarding the services required, including the scope, duration, and specific needs to facilitate effective planning and delivery.
- Access to the property or portfolio where the services are to be rendered.
- Agreement on payment terms prior to the commencement of any contract.
2.2. The client is also responsible for providing welfare facilities on-site for SLFM staff while they perform their duties.
3. Bookings and Payments
3.1. All bookings must be confirmed through SLFM’s designated representatives.
3.2. Payments must be made in accordance with the agreed terms. Failure to meet payment deadlines may result in suspension or termination of services.
- Advance payment for one-time services.
- Monthly invoicing for recurring services.
3.3. Late payments will incur a 10% fee of the outstanding balance after 14 days.
4. Cancellations and Refunds
4.1. All cancellations must be made in writing and communicated to SLFM at least 48 hours in advance of the scheduled service.
4.2. Cancellations made less than 24 hours in advance will be subject to a full shift payment charge.
4.3. Refunds, where applicable, will be processed at SLFM’s discretion and in accordance with these terms.
5. Liability and Insurance
5.1. SLFM is fully insured for:
- Employer’s Liability
- Public Liability
- Product Liability
5.2. SLFM shall not be held liable for:
5.3. Clients are advised to ensure that their own insurance policies are adequate to cover risks beyond SLFM’s scope of liability.
6. Service Quality Guarantee
6.1. SLFM is committed to delivering high-quality services. If you are dissatisfied with the services provided, you must notify us within 24 hours of the service delivery.
6.2. We will assess and address any reasonable concerns to ensure client satisfaction.
7. Health and Safety Compliance
7.1. SLFM operates in compliance with all relevant health and safety regulations in the UK.
7.2. Clients must inform SLFM of any known risks or hazards associated with their site to ensure the safety of our staff and services.
8. Amendments to Terms
8.1. SLFM reserves the right to update or amend these terms and conditions at any time. Updates will be communicated via our website or through direct communication with clients.
9. Contact Details
9.2. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9.1. These terms and conditions are governed by the laws of England and Wales.
10. Confidentiality
10.1. SLFM is committed to maintaining the confidentiality of all client information and will not disclose details to third parties unless required by law or with prior consent.
10.2. Clients are also required to treat any information provided by SLFM as confidential.
Address:
Office 1194 | 321 – 323 | High Road
Chadwell Heath | Romford | RM6 6AX | United Kingdom
Phone:
020 3983 3522 | 07525 776193